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Booking Policy

  • Deposits are non refundable, but can be used towards a future booking if requested 24 hours prior to scheduled appointment.

  • 50% no show fee

  • 25% late cancellation fee ( clients must cancel 24hrs prior to appointment time.

  • All appointments are confirmed the day prior via text, If a phone number is not provided, the appointment will be subject to cancellation.

  • Wigs must be dropped off two business days prior to appointment. If dropping off outside of business hours, there is a slot to the right of the door where wig can be pushed through. Be sure to leave name, phone number and appointment date on/in your wig bag. If wig is not up to quality standard I would not be able to install wig.

  • Wig standards: transparent or Hd lace, small knots, virgin or raw hair.

Note: I reserve the right to deny service 

Cancellation Policy

You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 25% of service price for late cancellations and 50% for no shows.

Shipping Policy

Items are shipped via Fedex, UPS or USPS. Our Processing time is 5-10 business days to prepare your order BEFORE shipping. After the processing time is complete, your order will be shipped priority. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase.

 

During  major holidays processing times can take longer. Orders are not processed on weekends or holidays.

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TDI THE BRAND is not responsible for late shipments due to holidays, natural disasters, weather.

 

TDI THE BRAND isn't responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service , Fedex or UPS and file a claim. All packages are insured by USPS/FEDEX/UPS.

 

TDI THE BRAND does not hold responsibility for packages after they have been shipped.

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Refund Policy

Customers are advised to complete all return requests within 2 days of receiving order to qualify.

 

Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition(resell-able condition), meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer).

 

Send your return item(s) including your first name, last name, phone number, the reason for the return .

Frequently Asked Questions

  • What is the lifespan of my hair extensions?
    With proper maintenance, this hair can last for years. We do not set an expiration date on our hair! Treat this hair as your own. Please note that excessive heat and/or coloring can reduce the natural pattern of the hair.
  • Will my hair extensions shed?
    Any hair that has been manufactured and stitched onto a weft may experience minimal shedding. If you cut your tracks, you may notice more shedding because the weft is broken and strands can slide out more easily. To prevent this, seal the wefts. Proper maintenance is crucial and highly recommended. It's also normal to see a few strands when detangling your extensions.
  • Can I dye or bleach my hair extensions?
    Yes, TDI The brand is 100% unprocessed hair that can be dyed and/or bleached to any level desired. However, we recommend consulting with a professional when coloring your hair to ensure the best results.
  • How should I maintain my hair extensions?
    Absolutely, treat this hair like your own hair. Use good quality shampoo and conditioning products. Shampooing and conditioning your hair is important to keep it soft and manageable. We recommend deep conditioning your hair once a week or bi-weekly, but avoid using oil or heavy styling products. Proper maintenance will ensure the longevity and quality of your hair extensions.
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