Booking Policy
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Deposits are non refundable, but can be used towards a future booking if requested 24 hours prior to scheduled appointment.
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50% no show fee
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25% late cancellation fee ( clients must cancel 24hrs prior to appointment time.
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All appointments are confirmed the day prior via text, If a phone number is not provided, the appointment will be subject to cancellation.
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Wigs must be dropped off two business days prior to appointment. If dropping off outside of business hours, there is a slot to the right of the door where wig can be pushed through. Be sure to leave name, phone number and appointment date on/in your wig bag. If wig is not up to quality standard I would not be able to install wig.
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Wig standards: transparent or Hd lace, small knots, virgin or raw hair.
Note: I reserve the right to deny service
Cancellation Policy
You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 25% of service price for late cancellations and 50% for no shows.
Shipping Policy
Items are shipped via Fedex, UPS or USPS. Our Processing time is 5-10 business days to prepare your order BEFORE shipping. After the processing time is complete, your order will be shipped priority. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase.
During major holidays processing times can take longer. Orders are not processed on weekends or holidays.
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TDI THE BRAND is not responsible for late shipments due to holidays, natural disasters, weather.
TDI THE BRAND isn't responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service , Fedex or UPS and file a claim. All packages are insured by USPS/FEDEX/UPS.
TDI THE BRAND does not hold responsibility for packages after they have been shipped.
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Refund & exchange Policy
​At TDI the Brand, we take pride in providing luxury hair extensions of the highest quality. Each order is custom-made specifically for you. Once your order is placed, our factory carefully selects the hair and immediately begins the process of creating your custom extensions and/or lace pieces.
No Refunds
Because all products are custom-made to order, we do not offer refunds.
Exchanges & Store Credit
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Products may be exchanged or eligible for store credit if there is a verified issue with your order.
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To qualify, products must remain in their original condition: unaltered, unwashed, unworn, and with all packaging intact.
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Requests for exchanges or store credit must be made within 7 days of delivery.
Final Notes
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We strongly encourage reviewing your order details carefully before purchase. Because of the custom nature of our products, once production has started, changes cannot be made.
By placing an order with TDI the Brand, you agree to this Refund & Exchange Policy.